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Terms and Conditions

These are the terms and conditions that will apply to your purchase from eyeglassdirect.com. These terms and conditions form a legally binding contract between eyeglassdirect.com and you, our valued customer. All logos appearing on this site (site materials) are the exclusive property of eyeglassdirect.com and operated by a New York State licensed Optician. Eyeglassdirect.com owns all interest right and title in the logos, including but not limited to, trademark copyright, trade dress, service mark, moral rights, rights under any statutory protection of fine arts, and otherwise, as applicable.


All information posted on eyeglassdirect.com such as statements, diagrams, signs, button icons, images, audio document segments, digital downloads, data edits and software are the sole property of our Company.
All eyeglassdirect.com members have the right to upload photos and videos while placing a review. You are solely responsible for each individual item ("Item") of Content that you post, email or make available via the Service.
The site and Content available through the Service may contain links to other websites, which are completely independent of eyeglassdirect.com, and eyeglassdirect.com makes no representation or warranty as to the accuracy, completeness or authenticity of the information contained in any such site. Your linking to any other websites is at your own risk. You agree that you must evaluate and bear all risks associated with the use of any Content, that you may not rely on said Content, and that under no circumstances will eyeglassdirect.com be liable in any way for any Content or for any loss or damage of any kind incurred as a result of the use of any Content posted, emailed or otherwise made available via the Service. You acknowledge that eyeglassdirect.com does not pre-screen or approve Content, but that eyeglassdirect.com shall have the right in its sole discretion to refuse, delete or move any Content that is available via the Service, for violating the letter or spirit of the Terms of Use (TOU) or for any other reason.

Use of Any Logo:

Refrain from seeking any form of registration in any state, federal or foreign jurisdiction, of any trademark, service mark, trade dress, Logo or other commercial designation that includes any Logo or any colorable imitation or derivative thereof.
Refrain from pursuing any claim, action or proceeding against vendors or customers based upon any Logo used by you.
Refrain from asserting any ownership, proprietary or other rights in any Logo or to challenge, contest, or take any other action inconsistent with our exclusive ownership rights in the Logos, irrespective of any use you may make of any Logo.
Indemnify and hold harmless against any claim, cost or liability of any kind, including for copyright and trademark infringement, arising out of your use of any Logo; Waive, release and hold harmless eyeglassdirect.com, vendors or customers from any claim or liability based upon our printing or provision of any materials to any other customer of eyeglassdirect.com containing a Logo similar or identical to a Logo selected by you.

No Warranties

Eyeglassdirect.com is not responsible for typographical errors or omissions relating to pricing, text or photography. We cannot and do not represent or warrant that the site or its server(s) is (are) free of viruses or other harmful components, including content that is posted by third parties. You should use industry-recognized software to detect and disinfect viruses from any download. eyeglassdirect.com and the materials contained therein are provided without warranties of any kind, express or implied. You expressly agree that use of the site, including all content or distribution date or, downloaded or accessed from or through the site, is at your sole risk eyeglassdirect.com does not represent or warrant that materials in the site are accurate, complete, current, reliable or error-free.
Some jurisdictions do not allow the limitation or exclusion of certain warranties or conditions, so some of the above exclusions may not apply to you.

Limited Liability

In no event shall we be liable for any indirect, special, incidental, consequential or punitive damages whether in an action in contract, tort, equity or otherwise, arising out of or in any way connected with the use of or inability to use this site or the materials therein or resulting from unauthorized access to or alteration of Date. The parties acknowledge that this is a reasonable allocation of risk.

Our Guarantee

Prior to shipping, each pair of eyeglasses is thoroughly inspected by a licensed optician to verify the prescription and to ensure proper alignment of the frame. In addition, all glasses are packaged in a stylish hard case, with a microfiber cleaning cloth for maximum protection.
If for any reason you are unsatisfied with the style or fit of our product, we offer a 30-day unconditional exchange web orders only policy.
No exchanges or refunds on custom orders. Custom order is define as any frame and/or lens option that is not listed on our site.
*** Frame only purchases can be exchanged not refunded. ***

Our Limited Warranty

Eyeglassdirect warrants our eyewear against defects in material and craftsmanship for one year from the date of purchase. Scratched lenses are considered normal wear and tear and are not covered under warranty.
If the eyewear are returned within the warranty period, and Eyeglassdirect finds that the breakage was due to a defect in material or craftsmanship, the eyewear will be repaired or replaced at our discretion and returned to the sender. In the event that the damage is not due to a defect in material or craftsmanship additional repair charges may apply. In this event, you will receive notification of additional charges either through e-mail or a telephone call.
Eyeglassdirect warrants our eyeglass repair services for 60 days againist defects in material and craftsmanship. Eyeglassdirect will only warrant parts of the eyeglass which were serviced by us, and this warranty does not extend to other parts of the eyeglass which we did not service.

Your account:

If you decide to use our website, you are responsible for safekeeping of your account information and password and restricting the entry to your computer and you also approve to respond all the activities with your account and password. We do not sell products to children. If you have not reached the age of 18, you are not allowed to perform any transactions on our website unless under the supervision of your parents or guardians and within the scope of relevant international laws.

Changes to These Terms

eyeglassdirect.com reserves the right to change or modify any of the terms and conditions contained in these Site Terms, or any policy of the site, from time to time at any time and in its sole discretion. If eyeglassdirect.com decides to change these Site Terms or Site policies, it will post a new version on the site and update the effective date set forth above. Any changes or modifications to these Site Terms will be effective upon posting of the revisions. Your continued use of the site following posting of any changes or modifications constitute your acceptance of such changes or modifications.
Your order:

By placing and verifying your order, you agree that the prescription that you have ordered to be true and accurate. It is your responsibility to correctly input your prescriptions and Eyeglassdirect.com bares no responsibility for any errors made. Eyeglassdirect.com is not responsible for any errors or changes in your prescription prescribed by your optometrist or opthalmologist. To the best of our ability, Eyeglassdirect.com will attempt to accomdate user made errors, but will make no guarantee of such.

Domestic Shipping

Eyeglassdirect uses both United States Parcel Service (USPS) and United Parcel Services (UPS) as our shipping partners. Upon shipment an e-mail will be sent to you containing the tracking number. You can track the progress of your package anytime at www.usps.com or www.ups.com. All shipping time provided is only an estimate and transit time may differ during peak season. Prior to shipment your eye wear is examined by a licensed optician and properly packaged. Eyeglassdirect is not responsible for lost or damage package during transit. Eyeglassdirect will to the best of our ability attempt to resolve any issues that may arise during transit, but make no guarantee of such.

International Shipping

Eyeglassdirect uses the United State Postal Service as our sole international shipping partner. Upon shipment a e-mail will be sent to you containing the tracking number. You can track the progress of your package anytime at www.usps.com or using your local carrier tracking once your package has entered your country if the feature is supported. All shipping time provided is only an estimate and transit time may differ during peak season. Prior to shipment your eye wear is examined by a licensed optician and properly packaged.
International package are insured for 50% of their value. Eyeglassdirect is not responsible for lost or damage package during transit. Eyeglassdirect will to the best of our ability attempt to resolve any issues that may arise during transit, but make no guarantee of such.
You may be subject to import duties and taxes. We have no control over these charges and cannot predict ahead of time of what they may be. Any additional charges that may arise after reaching the destination country is your responsibility, and Eyeglassdirect is not responsible for any. For more information about import duties and taxes, please contact your local customs office. will to the best of our ability attempt to resolve any issues that may arise during transit, but make no guarantee of such.

Shipping Time

All Shipping time provided are an estimate and does not constitute as actual time, please use this only as a reference. Eyeglassdirect is not responsible for transit time. Transit time may vary depending on a variety of factors such as weather and holiday seasons. Please contact the carrier if your package is experiencing a delay. Additional lens option may increase shipping time. If there are any delays or options that will increase shipping time, Eyeglassdirect will in our best attempt notify you.

Shipping Notifications

When orders are packaged and shipping labels are created, you will recieve 2 e-mail confirmations. This does not indicate that USPS has possession of the package. In most cases, orders packaged and marked as shipped before 4PM Monday-Friday will be in USPS possession before the end-of-day. Any packages marked as shipped after 4PM will be handed over to USPS the next workday. Any packages marked as shipped after 4PM on Friday and over the weekends will be handed over to USPS the following workday.

Additional Charges

There may be additional charges for Curved Lenses depending on the RX that is required. Eyeglassdirect will notify you of any additional charges before processing your order.

Your Own Frames

All shipping and packaging of your frame and lenses to Eyeglassdirect is your sole responsbility and Eyeglassdirect bares no responsbility for damaged or loss packages destined for Eyeglassdirect. You will be notified immediately if a problem should ever arise. In an effort to provide timely, accurate service and maintain the deeply discounted prices that we offer, your prescription orders are immediately forwarded to our lab for processing upon completion of your purchase. As such, once your prescription has been ground into the lenses, these orders cannot be cancelled.
When sending in your frames and lenses please include a copy of the invoice in your package. Eyeglassdirect is not responsible for any lost cases, cloths, and lenses associated with your package to us. Eyeglassdirect will in our best attempt return you the items, but makes no such guarantee.
Any repair order completed by Eyeglassdirect will be shipped with our own case and cleaning cloth to ensure the repaired frame arrives undamaged.
Eyeglassdirect is not responsible for breakage or damage to your frame(s) during the lenses mounting process.

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Privacy Policy
At Eyeglassdirect.com protecting your privacy is one of our main concerns. Therefore, the information supplied by you will only be used to process your order and provide you with a hassle-free shopping experience. In addition, we will make every effort to enhance our services, products and promotions for added value to you. In addition, Eyeglassdirect.com will not sell, trade or in any way distribute your personal information. Eyeglassdirect does not capture, collect, or store your biometric identifier or biometric information.

What information do we collect?
Eyeglassdirect.com collects information from you when you register with us, agree to the terms and conditions of the User Agreement, or subscribe to our newsletter. Information include your name, email address, mailing address, phone number, and credit card information. You may, however, visit our site incognito.

What do we do with your information?
The information we collect from you may be used in one of the following ways:

To personalize your experience so we can respond to your individual needs
To improve our website based on the information and feedback we receive from you
To improve customer service response
To process transactions
We will send you information and updates pertaining to your order. However, if at any time you would like to unsubscribe from receiving future contact, we include detailed unsubscribe instructions at the bottom of each email

By registering or checking out with Eyeglassdirect, you agree to be included in our mailing list. We will periodically send you promotional newsletter via e-mail. If you wish, you may unsubscribe from the mailing list at anytime.

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