Prior to shipping, each pair of eyeglasses is thoroughly inspected by a licensed
Optician to verify the prescription and to ensure proper alignment of the frame.
In addition, all glasses are packaged in a stylish hard case, with a microfiber
cleaning cloth for maximum protection.
We are so confident that you will be 100% satisfied with our product
that we offer a 30-day money back guarantee
against prescription accuracy.
If for any reason you are unsatisfied with the style or fit of our product,
we offer a 30-day unconditional exchange web orders only policy. Our frames are covered under
a 1 year warranty against manufacturers' defects.
No exchanges or refunds on custom orders. Custom order is define as any frame and/or lens option that is not listed on our site.
*** Frame only purchases can be exchanged not refunded. ***
Eyeglassdirect will provide a free return shipping label (Valid for 10 days) for all exchanges
If you need an exchange please contact us either by phone or email.